Terms & Conditions

Last updated: 25.06.25

By booking a service or accessing content from Sleep Through Jen, you agree to the terms outlined below.

1. Service Description

Sleep Through Jen provides personalised sleep consultancy services for babies and children. This may include 1:1 consultations, written sleep plans, follow-up support, digital downloads, and email guidance.

Services are delivered remotely unless otherwise stated. Each plan is tailored based on the information you provide at the time of booking.

2. Client Responsibility

As the parent or legal guardian, you are responsible for:

    Providing accurate, complete information regarding your child’s sleep history, health, and routines

    Implementing the agreed sleep plan and following guidance consistently

    Seeking medical advice if your child has health concerns (including diagnosed mental health issues) that may affect sleep

Sleep Through Jen is committed to delivering a plan and support system designed to work — even in complex or challenging situations. However, outcomes rely on parental consistency and full engagement with the process.

3. Disclaimers

Sleep Through Jen is not a medical professional. Services are based on behavioural sleep science, not medical diagnosis or treatment. If your child has a medical issue or you're unsure whether sleep coaching is appropriate, please consult your GP or health visitor before booking.

Any suggestions made are intended for educational purposes and should not be considered medical advice.

4. Payment Terms

Payment is required in full at the time of booking unless otherwise agreed in writing.

If payment fails or is revoked after services have been delivered (e.g. through chargeback), Sleep Through Jen reserves the right to pursue the outstanding amount through formal channels.

5. Cancellations & Refunds

Cancellations, reschedules, and refunds are governed by the Cancellation & Refund Policy.
Please review it before booking.

In short:

    Cancelled sessions are non-refundable

    Reschedules are permitted with notice, including at short notice

    Refunds are not available for completed services or accessed digital content

If you are genuinely unhappy with your experience, please get in touch. Feedback is always welcome and will be considered on a case-by-case basis.

6. Digital Products

Digital downloads (such as guides, templates, or courses) are non-refundable once accessed.
Content remains the intellectual property of Sleep Through Jen and may not be reproduced, shared, or resold without written permission.

7. Intellectual Property

All content, documents, and sleep plans provided by Sleep Through Jen are protected by copyright.
They are for personal use only and may not be copied, distributed, or shared publicly or privately without explicit permission.

8. Limitation of Liability

Sleep Through Jen is not liable for:

    Any outcome not achieved

    Any indirect, incidental, or consequential loss or damage

    Any decisions made or actions taken by the client as a result of the service

Total liability is limited to the amount paid for the specific service in question.

9. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the English courts.

10. Contact

If you have any questions about these Terms, please contact:
Jenny Hurren
Email: jen@sleepthroughjen.com